Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return of Goods correctly supplied:
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All Goods must be returned within 7 working days from the day that you have received it. You need to notify us prior to returning the goods to determine if a return will be granted.
- Courier fees for return of goods will be at your expense.
- No Goods will be accepted for return after 7 days from date of receipt, this is established from the courier tracking system
- No guarantees or returns or refunds will be granted on any electrical items
- Return of goods, or cancelled orders will automatically carry a 20% handling fee on the total amount of the order.
- Items that have been fitted, used or sprayed will not be accepted for returns
- Goods returned must be in re-sellable condition.
- Packaging of items returned must be original package/box (as it was delivered to you) and in a condition for reselling, unboxed items will not be considered for return.
- If you are returning Goods via courier, please package it carefully so that it does not happen to be damaged en-route. If we receive the goods damaged a refund might be denied. Please include the Returns Request Number and a copy of your original invoice with any return.
- Goods purchased on promotion or sale may not be exchanged or returned.
Warranty:
- Electrical or electronic component parts including switches and relays;
- Goods that have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within other goods or property;
- Ordinary wear and tear, having regard to the circumstances in which the goods are intended to ordinarily to be used: and
- Parts incorrectly fitted and further damage resulting from such instances carried out by a non-accredited person or entity.
To start a return, you can contact us at berlincarparts.cpt@gmail.com. Please note that returns will need to be sent to the following address: 9 Rhodes Street, Goodwood Estate, Cape Town, 7460.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at berlincarparts.cpt@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately (24 hours after receipt of items) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at berlincarparts.cpt@gmail.com.